Privacy Policy

1. What We Collect

When you use Zuza-Mzansi, we collect information you provide directly (name, email, phone, address) as well as usage data (pages visited, searches, transaction history).

2. How We Use Your Information

• To facilitate transactions between buyers and sellers
• To verify seller identity and prevent fraud
• To send transactional notifications (order updates, escrow releases)
• To improve the Platform and personalise your experience
• To comply with legal obligations under South African law (POPIA)

3. Sharing Your Information

We do not sell your personal information. We share data only with:

• The counterparty in a transaction (limited contact details after payment)
• Courier and logistics partners for order fulfilment
• Payment processors for secure payment handling
• Law enforcement when legally required

4. POPIA Compliance

We process your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). You have the right to access, correct, or request deletion of your personal data.

5. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no internet transmission is completely secure.

6. Cookies

We use session cookies for authentication and functional cookies to remember your preferences (language, location). We do not use advertising tracking cookies.

7. Data Retention

We retain your account data for as long as your account is active, plus 5 years for financial records as required by South African law. You may request account deletion at any time.

8. Your Rights

You may access, update, or delete your information at any time through your account settings, or by contacting us at privacy@zuzamzansi.co.za.

9. Contact

Information Officer: privacy@zuzamzansi.co.za